Frequently Asked Questions
Everything you need to know about our home solutions.
What is the standard shipping timeframe for furniture?
Most in-stock furniture items are processed within 2-3 business days and delivered via standard freight within 7-10 business days.
Do you offer professional installation services?
Yes, Soltech offers 'White Glove' delivery and assembly services for select larger items at an additional fee during checkout.
What is your return policy for home decor?
We offer a 30-day return window for most unused items in their original packaging. Please note that custom-made or final sale items are non-returnable.
Are your materials sustainably sourced?
Sustainability is a core value at Soltech. We prioritize FSC-certified woods and recycled textiles in over 80% of our current product catalog.
How do I track my order status?
Once your order ships, you will receive an email with a tracking number and a link to our logistics portal to monitor your delivery in real-time.
Do you offer bulk discounts for interior designers?
Yes, we have a Trade Program that offers exclusive pricing and dedicated support for industry professionals, including designers and contractors.